INSIGHT-LED SOLUTIONS. PURPOSE-DRIVEN GROWTH.
Our Core Services
At Fifi Chan, we offer more than services — we deliver results with heart, data, and strategy. Our multidisciplinary approach bridges research, training, development, and execution, enabling businesses and entrepreneurs to thrive in dynamic markets.
Market Research & Data Insights
We turn complex data into powerful decisions. Our research services help businesses understand customers, reduce default risk, and increase retention.
Includes:
Audience segmentation and persona mapping
Behavioral and credit risk profiling
Customer journey design
Experience audits and CX strategy
Enterprise & Supplier Development
We support micro-enterprises and emerging suppliers through targeted development that drives inclusion, compliance, and performance.
Includes:
Supplier readiness and onboarding
Financial literacy and business model coaching
Operational audits and compliance alignment
Entrepreneur mentoring within corporate ecosystems
Training Solutions
Our capacity-building programs combine education, behaviour change, and performance coaching for teams, entrepreneurs, and frontline staff.
Includes:
Credit and compliance training
Customer service and retention workshops
Digital marketing & brand communication
Accredited modules and custom curriculum design
Debt Collection & Recovery
We recover value without compromising dignity. Our ethical model improves collection rates while protecting your brand and reputation.
Includes:
Early and late-stage collections (60+ days)
POPIA and NCA-compliant contact strategies
Success-based commission recovery
Legal handover via trusted partners
Services Our Clients Can’t Get Enough Of
When impact is real, word spreads fast. From Soweto to Ssaza, our clients keep coming back for the services that move the needle — not just in profit, but in purpose. Whether it’s launching new products, training powerhouse teams, or turning chaos into clean systems, these are the go-to solutions our partners rave about (and recommend over rooibos).
Go-to-Market & Product Launch Strategy
Your product deserves a plan that works. We offer tailored GTM strategies that activate the right customers at the right time — backed by local insights and strong execution.
Includes:
Product launch planning
Market entry mapping across African regions
CRM and digital channel integration
Brand and campaign messaging
Entrepreneurial Mindset & Innovation Training
We help individuals and teams develop the mindset needed for resilience, creativity, and business growth — rooted in African context and practicality.
Includes:
Mindset transformation workshops
Problem-solving and value creation
Youth entrepreneurship and innovation labs
Business acumen for early-stage founders
Sales Enablement & Customer Experience (CX)
We empower sales teams and customer-facing staff to deliver value at every interaction — creating loyalty and measurable growth.
Includes:
Sales scripts and pitch coaching
CX design and service blueprinting
CRM optimization
Conversion funnel improvement
Operational Excellence for SMMEs
We support growing businesses with systems and processes that increase efficiency and reduce chaos — without losing agility.
Includes:
SOP development and documentation
Workflow mapping and performance dashboards
Team alignment and accountability tools
Change management support